Articles on: Diagnostics

Conversion fails, how do I troubleshoot (issue tracker)?

If your conversions are working fine (your account balance is topped up, and integration is set up properly), but the conversion with the specific file is failing, please check the returned error message from our server. However, if the error message doesn't say much, or you don't understand what the returned error means, you can zip the files that are failing and upload them to your dashboard's Issue Tracker section. Once uploaded, please write a short description next to your archive and contact our customer support via live chat. We will look into this for you!

You can find more information about response codes in our Documentation.

Issue tracker

Updated on: 23/12/2022

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