Articles on: Account

Why I don't receive a password recovery email?

If you're not receiving a password recovery email, it usually indicates that the email address you entered is not found in our system. Here are the common reasons this might happen:

1. Expired Trial Account

If you had a free trial account, it might have expired and been deleted.

Key details:

Trial accounts expire after 30 days.
They are permanently removed from our system 60 days after creation unless a paid plan is purchased.

2. Incorrect Email Address

If you have a paid account but still don’t receive the recovery email, it’s possible you entered the wrong email address.
Customers often forget which email address they used during sign-up.

Tip: Check the email address where you receive invoices or receipts, as this is the one associated with your account.

If you’ve verified these details and are still experiencing issues, please contact our support team for further assistance.

Updated on: 04/12/2024

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