Question 1

How to update the billing method?

Accepted Answer

You can update your recurring payment method at any time. This article describes in detail how to do that.

Update payment method

Please follow these steps to change your payment method

Sign in to your ConvertAPI dashboard
In the main dashboard menu, click on "Billing"
Select the "Billing" option from the sub-menu
Fill in new payment details and confirm
That's it! You have updated your billing preference.

Question 2

How to create a free account?

Accepted Answer

Creating a new ConvertAPI account is simple and free. You can either use our Sign Up form to manually enter the information or sign in with your Google/GitHub account. This article describes these options in detail. You don't need to enter your card details to get started, and you instantly get a topped-up production account.

| Once signed up, you will receive a free plan with 1500 conversion seconds! The sandbox account never expires. It is valid until the conversion seconds are exhausted.

Follow these steps to create your ConvertAPI account with Google

Visit https://www.convertapi.com/a/signup
Click on "Google"
If you have multiple email accounts on google, please select your preferred email address
That's it! You're all set up and ready to start converting.

Follow these steps to create your ConvertAPI account with GitHub

Visit https://www.convertapi.com/a/signup
Click on "GitHub"
Confirm access request on GitHub
That's it! You're all set up and ready to start converting.

Follow these steps to create your ConvertAPI account with the email

If you do not wish to use a quick and simple Google/Facebook authentication, you can create an account manually by filling in the sign-up form:

Visit [https://www.convertapi.com/a/signup](https://w

Question 3

How long are my files stored?

Accepted Answer

The file storage duration is totally under your control. This article describes what are the file storage options and discuss the most popular use cases for that.

| In any case, the maximum file storage duration is 3 hours. If you choose to store your files, you can delete them by a single request, or they will be deleted automatically.

Convert without storing the file

If you need a single document conversion, you can choose to execute the conversion in memory without storing the file at all by setting the StoreFile attribute to False. This way, we apply the conversion in memory and return a memory stream of a converted file back.

Store file for 3 hours

When source files must be converted multiple times, conversion performance can be increased by uploading files once and converting them multiple times without uploading them again (please refer to workflows). Another benefit of the uploaded file is that conversion requests can be formed just by the URL query (no need for the multipart formatter). This can be achieved by setting the StoreFile parameter to True. The uploaded file will be stored in the convertapi.com server for a maximum period of 3 hours and will be accessible by a secret URL with UUID.

Store the file and delete it immediately after the conversion

If you choose to store a file on our server, you can delete it immediately once you are done converting. Otherwise, it will be automatically deleted after

Question 4

How to sign my GDPR Data Processing Agreement (DPA)?

Accepted Answer

Companies using ConvertAPI and handling European user data (ie. people living in the European Union) may need to sign a Data Processing Agreement (also called DPA), as part of GDPR requirements. The DPA is an addendum to and is incorporated into a reference in the main Agreement between Baltsoft and its customers. The customer entity signing the DPA must be the same as the customer entity party to the main Agreement. This article explains how to get and sign your DPA.

| To sign your DPA, you need to get it from your ConvertAPI dashboard and upload it back once signed. Check the instructions below on how to do it. || You may be looking for our article on ConvertAPI GDPR compliance status.

To sign your DPA with ConvertAPI, please follow those steps:

Visit your ConvertAPI dashboard
In the main dashboard menu click on "Contracts"
Download the DPA contract by clicking the "See contract" button
Fill and sign the PDF you downloaded, either electronically or on printed paper
Upload back the signed PDF in the same section in your ConvertAPI dashboard
Wait for the upload page to show your uploaded contract. That's it!

| You may cancel the DPA contract at any time in the same section, and sign it again later on.

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Question 5

Where can I find my receipts?

Accepted Answer

You can find a complete history of your purchases and receipts in your ConvertAPI dashboard.

Follow these steps to download your receipt

Visit your ConvertAPI dashboard page
In the main dashboard menu click on "Receipts"
Select a receipt from the list
Once on the receipt page, find the "Print" option in your browser (you can try CTRL+P shortcut)
On the print dialog, set "Destination" to "Save PDF" and click "Save"

|| Please note that the download process may differ depending on the browser you use. If you have trouble downloading the PDF, you can try our Web2PDF converter tool. Simply copy the URL of the invoice and follow the instructions on Web2PDF converter.

Question 6

How to install custom fonts?

Accepted Answer

In some cases, you might have documents where custom fonts are used, and it doesn't render properly using our service. In this case, you might want to install custom fonts on our server. To do this, please visit your account and navigate to "Add-ons" -> "Upload fonts". You can either upload your fonts one by one or zip them all together! You will be able to remove particular fonts, add more fonts or overwrite them later on.

| Please be patient, as the font installation process takes up to 24 hours.

|| Make sure the files you upload or of the following formats: .eot, .otf, .woff, .woff2, .ttf, .svg, .ttc, .zip

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