Question 1

How to get a 20% discount for my feedback?

Accepted Answer

We value your feedback and offer a neat 20% discount on your chosen plan for your review! The discount is recurring for your subscription plans. All you need to do is to leave your review in two of the following websites:

G2: https://www.g2.com/products/convertapi/reviews/start
Captera: https://www.capterra.com/p/206789/ConvertAPI/
Trustpilot: https://www.trustpilot.com/review/convertapi.com

And contact our support via chat or email. Please attach the screenshots of your reviews, and you will receive your gift as soon as we approve it!

Conditions

In order to get a discount, please write a short review of our service (approximately 5 sentences long). A few questions that might help you put together your feedback:

Where do you use our service? What are the use cases?
If you tried our rivals, why did you choose us?
What do you like most about our service?
Would you recommend it to others?

Please do not copy-paste the feedback from others. We value honest reviews.

|| If you have a blog or a website you can also receive bonus for referral links. Read more in the affiliates section.

Trustpilot reviews

| Please note that the review approval process may take up to 24 hours

Question 2

Convert API's GDPR Compliance Commitment

Accepted Answer

UAB Baltsoft ("Baltsoft") is committed to complying with the General Data Protection Regulation ("GDPR"). The GDPR regulation contains the most significant changes to European data privacy legislation in the last 20 years. It is designed to give European Union ("EU") citizens more control over their data and seeks to unify several existing privacy and security laws under one comprehensive law. The GDPR applies to all companies that do business with EU citizens or process data of EU citizens regardless of the location of the company that is processing such data. To that end, the GDPR applies to Baltsoft.

Our customers can trust that Baltsoft has made GDPR a priority and has devoted significant and strategic resources toward our efforts to comply with GDPR.

Like many other global software companies, Baltsoft is in the process of rolling out its company-wide GDPR compliance program starting on May 25, 2018. Baltsoft appreciates that its customers have requirements under the GDPR, which are directly impacted by their use of Baltsoft’s products and services, and Baltsoft is committed to helping its customers fulfill their requirements under the GDPR and local law.

| Baltsoft will keep you informed through its website about its compliance with the GDPR requirements; however, should you have any questions or concerns, please do not hesitate to contact us at [support@convertapi.com](mailto:sup

Question 3

How are conversion seconds measured?

Accepted Answer

Conversion price depends on the conversion processing time. Each conversion is decreasing your balance in the number of seconds it took to convert and can reduce your balance with a maximum of 20 seconds. You can check your consumed conversion seconds on the statistics page in your dashboard.

Get an idea how many seconds your conversion takes

You can get the idea of conversion second usage without any programming. Simply sign up for a free account and use our interactive demo to convert your example files. Please navigate to https://www.convertapi.com/conversions, select your conversion source and destination format, on the converter page upload your file and click [POST] button. The returned result will show you the conversion seconds consumed.

Advanced Usage Statistics

Usage statistics | Please note the duration dropdown on the top right corner. It allows you to filter data for different periods of time.

Figure 1

If you hover over a selected time point on a chart the consumption popup will appear. This popup shows how many seconds were used over the selected duration.

Figure 2

The line below the chart allows you to select/unselect which conversion graphs should be displayed on a chart. You can select to

Question 4

How to create a free account?

Accepted Answer

Creating a new ConvertAPI account is simple and free. You can either use our Sign Up form to manually enter the information, or sign in with your Google/GitHub account. This article describes these options in detail. You don't need to enter your card details to get started and you instantly get a topped up production account.

| Once signed up you will receive a free plan with 1500 conversion seconds! The sandbox account never expires, it is valid until the conversion seconds are exhausted.

Follow these steps to create your ConvertAPI account with Google

Visit https://www.convertapi.com/a/signup
Click on "Google"
If you have multiple email accounts on google please select your preferred email address
That's it! You're all set up and ready to start converting.

Follow these steps to create your ConvertAPI account with GitHub

Visit https://www.convertapi.com/a/signup
Click on "Github"
Confirm access request on Github
That's it! You're all set up and ready to start converting.

Follow these steps to create your ConvertAPI account with the email

If you do not wish to use a quick and simple Google/Facebook authentication, you can create an account manually by filling in the sign-up form:

Visit [https://www.convertapi.com/a/signup](https://www

Question 5

How to update the billing method?

Accepted Answer

You can update your recurring payment method at any time. This article describes in detail how to do that.

Please follow these steps to change your payment method

Sign in to your ConvertAPI dashboard
In the main dashboard menu click on "Plans"
Click "Manage" next to the plan you want to cancel
Select "Update payment" from the "Manage" submenu
Once redirected to our payment provider's screen, select the "Card" or "PayPal" option
Fill in new payment details and confirm
That's it! You have updated your billing preference.

Question 6

Where can I find my receipts?

Accepted Answer

You can find a complete history of your purchases and receipts in your ConvertAPI dashboard.

Follow these steps to download your receipt

Visit your ConvertAPI dashboard page
In the main dashboard menu click on "Receipts"
Select a receipt from the list
Once on the receipt page, find the "Print" option in your browser (you can try CTRL+P shortcut)
On the print dialog, set "Destination" to "Save PDF" and click "Save"

|| Please note that the download process may differ depending on the browser you use. If you have trouble downloading the PDF, you can try our Web2PDF converter tool. Simply copy the URL of the invoice and follow the instructions on Web2PDF converter.

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