Question 1

How long are my files stored?

Accepted Answer

The file storage duration is totally under your control. This article describes what are the file storage options and discuss the most popular use cases for that.

| In any case, the maximum file storage duration is 3 hours. If you choose to store your files, you can delete them by a single request, or they will be deleted automatically.

Convert without storing the file

If you need a single document conversion, you can choose to execute the conversion in memory without storing the file at all by setting the StoreFile attribute to False. This way, we apply the conversion in memory and return a memory stream of a converted file back.

Store file for 3 hours

When source files must be converted multiple times, conversion performance can be increased by uploading files once and converting them multiple times without uploading them again (please refer to workflows). Another benefit of the uploaded file is that conversion requests can be formed just by the URL query (no need for the multipart formatter). This can be achieved by setting the StoreFile parameter to True. The uploaded file will be stored in the convertapi.com server for a maximum period of 3 hours and will be accessible by a secret URL with UUID.

Store the file and delete it immediately after the conversion

If you choose to store a file on our server, you can delete it immediately once you are done converting. Otherwise, it will be automatically deleted after

Question 2

How to create a free account?

Accepted Answer

Creating a new ConvertAPI account is simple and free. You can either use our Sign Up form to manually enter the information or sign in with your Google/GitHub account. This article describes these options in detail. You don't need to enter your card details to get started, and you instantly get a topped-up production account.

| Once signed up, you will receive a free trial with 250 conversions! The trial plan expire in 30 days. Please purchase a paid plan if you wish to use it further.

Follow these steps to create your ConvertAPI account with Google

Visit https://www.convertapi.com/a/signup
Click on "Google"
If you have multiple email accounts on google, please select your preferred email address
That's it! You're all set up and ready to start converting.

Follow these steps to create your ConvertAPI account with GitHub

Visit https://www.convertapi.com/a/signup
Click on "GitHub"
Confirm access request on GitHub
That's it! You're all set up and ready to start converting.

Follow these steps to create your ConvertAPI account with the email

If you do not wish to use a quick and simple Google/Facebook authentication, you can create an account manually by filling in the sign-up form:

Visit [https://www.convertapi.com/a/signup](https://www.co

Question 3

How to update the billing method?

Accepted Answer

You can update your recurring payment method at any time. This article explains how to do that in detail.

Please follow these steps to change your payment method

Sign in to your ConvertAPI dashboard
In the main dashboard menu, click on "Billing"
Select the "Usage" option from the sub-menu
Click on the card icon next to your plan
Fill in new payment details and confirm
That's it! You have updated your billing preference.

Question 4

How to sign my GDPR Data Processing Agreement (DPA)?

Accepted Answer

Companies using ConvertAPI and handling European user data (ie. people living in the European Union) may need to sign a Data Processing Agreement (also called DPA), as part of GDPR requirements. The DPA is an addendum to and is incorporated into a reference in the main Agreement between Baltsoft and its customers. The customer entity signing the DPA must be the same as the customer entity party to the main Agreement. This article explains how to get and sign your DPA.

| To sign your DPA, you need to get it from your ConvertAPI dashboard and upload it back once signed. Check the instructions below on how to do it. || You may be looking for our article on ConvertAPI GDPR compliance status.

To sign your DPA with ConvertAPI, please follow those steps:

Visit your ConvertAPI dashboard
In the main dashboard menu click on "Contracts"
Download the DPA contract by clicking the "See contract" button
Fill and sign the PDF you downloaded, either electronically or on printed paper
Upload back the signed PDF in the same section in your ConvertAPI dashboard
Wait for the upload page to show your uploaded contract. That's it!

| You may cancel the DPA contract at any time in the same section, and sign it again later on.

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Question 5

Where can I find my receipts?

Accepted Answer

You can find a complete history of your purchases and receipts in your ConvertAPI dashboard.

Follow these steps to download your receipt

Question 6

How to cancel a subscription plan?

Accepted Answer

You can cancel your subscription plan at any time. This article is a step-by-step guide on how to do that.

| You can still use your canceled plan's conversions until it expires. You can find the expiration date in your ConvertAPI dashboard.

|| Once you cancel the subscription, it is scheduled to be canceled on the next billing date. If you change your mind, you can choose not to cancel your plan until it expires.

Please follow these steps to cancel a subscription plan

Sign in to your ConvertAPI dashboard
In the main dashboard menu, click on "* Billing " -> " Usage*"
Select "Cancel plan" from the Plan's actions on the right-hand side
The pop up will appear, please confirm the action
That's it! You have canceled your subscription plan.

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