Question 1

How are conversion seconds measured?

Accepted Answer

Conversion price depends on the conversion processing time. Each conversion is decreasing your balance in the number of seconds it took to convert and can reduce your balance with a maximum of 20 seconds. You can check your consumed conversion seconds on the statistics page in your dashboard.

Get an idea how many seconds your conversion takes

You can get the idea of conversion second usage without any programming. Simply sign up for a free account and use our interactive demo to convert your example files. Please navigate to https://www.convertapi.com/conversions, select your conversion source and destination format, on the converter page upload your file and click [POST] button. The returned result will show you the conversion seconds consumed.

Advanced Usage Statistics

Usage statistics | Please note the duration dropdown on the top right corner. It allows you to filter data for different periods of time.

Figure 1

If you hover over a selected time point on a chart the consumption popup will appear. This popup shows how many seconds were used over the selected duration.

Figure 2

The line below the chart allows you to select/unselect which conversion graphs should be displayed on a chart. You can select to

Question 2

Convert API's GDPR Compliance Commitment

Accepted Answer

UAB Baltsoft ("Baltsoft") is committed to complying with the General Data Protection Regulation ("GDPR"). The GDPR regulation contains the most significant changes to European data privacy legislation in the last 20 years. It is designed to give European Union ("EU") citizens more control over their data and seeks to unify several existing privacy and security laws under one comprehensive law. The GDPR applies to all companies that do business with EU citizens or process data of EU citizens regardless of the location of the company that is processing such data. To that end, the GDPR applies to Baltsoft.

Our customers can trust that Baltsoft has made GDPR a priority and has devoted significant and strategic resources toward our efforts to comply with GDPR.

Like many other global software companies, Baltsoft is in the process of rolling out its company-wide GDPR compliance program starting on May 25, 2018. Baltsoft appreciates that its customers have requirements under the GDPR, which are directly impacted by their use of Baltsoft’s products and services, and Baltsoft is committed to helping its customers fulfill their requirements under the GDPR and local law.

| Baltsoft will keep you informed through its website about its compliance with the GDPR requirements; however, should you have any questions or concerns, please do not hesitate to contact us at [support@convertapi.com](mailto:sup

Question 3

How to create a free account?

Accepted Answer

Creating a new ConvertAPI account is simple and free. You can either use our Sign Up form to manually enter the information, or sign in with your Google/GitHub account. This article describes these options in detail. You don't need to enter your card details to get started and you instantly get a topped up production account.

| Once signed up you will receive a free plan with 1500 conversion seconds! The sandbox account never expires, it is valid until the conversion seconds are exhausted.

Follow these steps to create your ConvertAPI account with Google

Visit https://www.convertapi.com/a/signup
Click on "Google"
If you have multiple email accounts on google please select your preferred email address
That's it! You're all set up and ready to start converting.

Follow these steps to create your ConvertAPI account with GitHub

Visit https://www.convertapi.com/a/signup
Click on "Github"
Confirm access request on Github
That's it! You're all set up and ready to start converting.

Follow these steps to create your ConvertAPI account with the email

If you do not wish to use a quick and simple Google/Facebook authentication, you can create an account manually by filling in the sign-up form:

Visit [https://www.convertapi.com/a/signup](https://www

Question 4

How to update the billing method?

Accepted Answer

You can update your recurring payment method at any time. This article describes in detail how to do that.

Please follow these steps to change your payment method

Sign in to your ConvertAPI dashboard
In the main dashboard menu click on "Plans"
Click "Manage" next to the plan you want to cancel
Select "Update payment" from the "Manage" submenu
Once redirected to our payment provider's screen, select the "Card" or "PayPal" option
Fill in new payment details and confirm
That's it! You have updated your billing preference.

Question 5

Where can I find my receipts?

Accepted Answer

You can find a complete history of your purchases and receipts in your ConvertAPI dashboard.

Follow these steps to download your receipt

Visit your ConvertAPI dashboard page
In the main dashboard menu click on "Receipts"
Select a receipt from the list
Once on the receipt page, find the "Print" option in your browser (you can try CTRL+P shortcut)
On the print dialog, set "Destination" to "Save PDF" and click "Save"

|| Please note that the download process may differ depending on the browser you use. If you have trouble downloading the PDF, you can try our Web2PDF converter tool. Simply copy the URL of the invoice and follow the instructions on Web2PDF converter.

Question 6

How to sign my GDPR Data Processing Agreement (DPA)?

Accepted Answer

Companies using ConvertAPI and handling European user data (ie. people living in the European Union) may need to sign a Data Processing Agreement (also called DPA), as part of GDPR requirements. The DPA is an addendum to and is incorporated into a reference in the main Agreement between Baltsoft and its customers. The customer entity signing the DPA must be the same as the customer entity party to the main Agreement. This article explains how to get and sign your DPA.

| To sign your DPA, you need to get it from your ConvertAPI dashboard and upload it back once signed. Check the instructions below on how to do it. || You may be looking for our article on ConvertAPI GDPR compliance status.

To sign your DPA with ConvertAPI, please follow those steps:

Visit your ConvertAPI dashboard
In the main dashboard menu click on "Contracts"
Download the DPA contract by clicking the "See contract" button
Fill and sign the PDF you downloaded, either electronically or on printed paper
Upload back the signed PDF in the same section in your ConvertAPI dashboard
Wait for the upload page to show your uploaded contract. That's it!

| You may cancel the DPA contract at any time in the same section, and sign it again later on.

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