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Useful information regarding your account

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  • How to create a free account?
    Creating a new ConvertAPI account is simple and free. You can either use our Sign Up form to manually enter the information or sign in with your Google/GitHub account. This article describes these options in detail. You don't need to enter your card details to get started, and you instantly get a topped-up production account. | Once signed up, you will receive a freePopular
  • I lost my password. How can I recover my account?
    You can recover your password straight from the ConvertAPI website. This article helps you recover your account and change your password. | Pro tip: Use one of our third-party authorization tools (Google or Github) to sign in without specifying a password! 1. Visit the ConvertAPI website First of all, go to the ConvertAPI password recovery page: https://www.convertapi.com/a/forgot-password ![Password recovery form](https://storage.crisp.chat/users/helpdesk/website/bf67560c1efcb000/image_Few readers
  • How to delete my ConvertAPI account?
    We're Sorry to See You Go! Please be aware that once your account is deleted, all purchased conversions will be permanently lost. If you're sure you want to delete your ConvertAPI account, you can do so by navigating to your dashboard, then going to Account -> Danger Zone. From there, click the Confirm account removal button and confirm the action. If you encounter an error due to active subscriptions, please cancel those first to avoid being charged for servFew readers
  • How to edit my profile information?
    Keeping your ConvertAPI profile up to date helps you protect your account. Here's how to edit details about yourself Use a web browser and navigate to https://www.convertapi.com/a/edit Update your information Troubleshooting ConvertAPI does not want to save Please ensure all required fields are provided. Email already taken You may already register before usiFew readers
  • Team members
    | This article highlights how multiple members with specific roles contribute to managing different aspects of a ConvertAPI account, ensuring that each function is overseen by authorized personnel with appropriate capabilities. Multi-member login enables you to provide access to additional users for your ConvertAPI account, allowing for effective and secure management. You can assign varying permission levels to various users, who can then access your ConvertAPI account using their own personalFew readers
  • Why I don't receive a password recovery email?
    If you're not receiving a password recovery email, it usually indicates that the email address you entered is not found in our system. Here are the common reasons this might happen: 1. Expired Trial Account If you had a free trial account, it might have expired and been deleted. Key details: Trial accounts expire after 30 days. They are permanently removed from our system 60 days after creation unless a paid plan is purchased. 2. **Incorrect Email AddrFew readers

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