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Diagnostics
Health check, live monitoring, changelog
Conversion fails, how do I troubleshoot (issue tracker)?
If your conversions are working fine (your account balance is topped up, integration is set up properly), but the conversion with specific file is failing, please check the returned error message from our server. However, if the error message doesn't say much, or you don't understand what the returned error means, you can zip those specific files that are failing and upload them to your dashboard's Issue Tracker section. Once uploaded, please write
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Monitoring
System monitoring and health check ConvertAPI instances are hosted by IBM Cloud in multiple GEO locations and Rest API requests are routed automatically to the nearest data center. You can check the status, metrics, and outage history in https://status.convertapi.com/.
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Changelog
ConvertAPI Changelog Find all information about new feature releases, bug fixes, and new available APIs in our changelog.
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