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Billing & Pricing
Everything you need to know about our paid plans
How are conversion seconds measured?
Conversion price depends on the conversion processing time. Each conversion is decreasing your balance in the number of seconds it took to convert and can reduce your balance with a maximum of 20 seconds. You can check your consumed conversion seconds on the statistics page in your dashboard. Get an idea how many seconds your conversion takes You can get the idea of conversion second usage without any programming. Simply sign up for a free account and us
How to update the billing method?
You can update your recurring payment method at any time. This article describes in detail how to do that. Please follow these steps to change your payment method Sign in to your ConvertAPI dashboard In the main dashboard menu click on "Plans" Click "Manage" next to the plan you want to cancel Select "Update payment" from the "Manage" submenu Once redir
Where can I find my receipts?
You can find a complete history of your purchases and receipts in your ConvertAPI dashboard. Follow these steps to download your receipt Visit your ConvertAPI dashboard page In the main dashboard menu click on "Receipts" Select a receipt from the list Once on the receipt page, find the "Print" option in your brow
How to cancel a subscription plan?
You can cancel your subscription plan at any time. This article is a step by step guide on how to do that.
I forgot to add my company VAT. How to get a VAT refund?
If you forgot to add your company's VAT number and was charged incl. VAT, you can simply update your invoice's information and you will receive a refund.
How to add company data to my receipt?
In this article we will explain how to update the company details in the Account form so the legal information would be displayed in the receipt. Please follow these steps to add company information to your receipt Visit your ConvertAPI dashboard In
Do you have non-profit pricing?
Social responsibility Yes, a non-profit 20% discount is available upon request. We seek to support those intensively working for better health and education, reduce inequality, and increase economic growth. We believe that powerful technology can make real change and drive positive results for all of us. Who qualifies? We welcome applications from journalists, human rights advocates, and other nonprofit organizations that need to convert their documents and files from one file format
How to transfer a plan to another account?
This article explains how to transfer your purchased plan to another account. Your purchased plans In some cases, you might want to transfer your plans to another account. You can do it in your dashboard. Please visit your ConvertAPI Dashboard -> Plans. Next to the plan on the right, you will notice a [Manage] button. If the [Move plan] button does not appear it means
How to forward an invoice email to Finance department automatically?
You can specify an extra email address for invoices only. This article describes in detail how to do that. Edit user profile Every time a payment is made we send an invoice to a customer's email address. If you want us to send a copy of a transaction receipt to your finances department automatically simply fill in the "Invoice email" field: Visit your [ConvertAPI account dashboard](https://www.convertapi